Dylan Vassalotti
Salesforce.com Specialist at Herc Rentals
- Role
- Salesforce Com Specialist at Herc Rentals
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Dylan Vassalotti
I am an alumni of Florida Gulf Coast University with a degree in Business Management. I…
Experience
Salesforce Com Specialist
Jun 2021 — Present · Bonita Springs, FL, US
Primary user support of Salesforce.com-Provide primary triage of business issues within the Salesforce.com platform, tracking issues to resolution, possessing the knowledge to route issues to additional functional support, technical support, or even to other departments as needed-Manage day-to-day support cases to resolution within the corporate framework utilizing local, off-shore, and contracted service providers-Identify user training gaps, define individual and department level training as required to close training gaps, as well as create and maintain training collateral and user guides-Complete regularly scheduled testing of the Health and Security of the system and document areas of weakness or opportunities for improvement. Generate appropriate User Stories as needed-Create and improve reporting to fit the needs of the business users utilizing SFDC to deliver accurate and timely information-Perform testing of new applications and ensure 100% user acceptance testing before deployment-Engage with the business community to evaluate and document complex business requirements, as well as translate into technical design specifications in order to communicate to the appropriate technical resources
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