Dylan Tailor

Operations Analyst - Planning & Performance @Deliveroo

London, GB

Monitored the performance of Deliveroo’s delivery network and pulled levers in real-time to balance supply (riders) and demand (orders) ensuring orders are delivered on time. • Built a system using a combination of SQL and Google Sheets to analyse data and identify UK locations for Deliveroo\'s operating hour extensions, uncovering 120+ opportunities in Q1.• Developed weekend plans by analysing past data and events to assess demand-supply shifts, presenting insights to up to seven seniors at Deliveroo.• Created comprehensive weekly performance reports, analysing past data to understand costs and performance metrics of the delivery service, and providing possible reasons for shifts in operational costs and service levels.• Engaged with 50+ riders to gather feedback and insights ensuring a better understanding of their needs and preferences to enhance Deliveroo rider experience.• Developed an automated Google Sheet system analysing data within 20 seconds, saving analysts over 4 hours daily by streamlining manual tasks.• Organised meetings with 2 new team members, providing clear guidance on daily tasks, tools and processes ensuring a smooth integration within the team.

Queen Mary University of London

Bachelor's Degree

Wren Academy Finchley Sixth Form

A-Levels in Mathematics, Computer Science and Art & Design (Three-Dimensional Design)