Dylan S.
Team Lead Customer Care Operations @Blacklane
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WORK HISTORY
Team Lead Customer Care Operations @Blacklane
Berlin, DE
EDUCATION
Hochschule für Technik und Wirtschaft Berlin
Erasmus
Dundalk Institute of Technology
Bachelors
ABOUT DYLAN S.
Business Management graduate based in Berlin, Germany. Team Lead - Customer Operations for Blacklane GmbH. My passion is high quality customer service, communication and helping support others in their development. I have spent time in The Netherlands as a Technical Support Specialist at Bridgestone Mobility Solutions. While in the Netherlands I also spent time at Creative Fabrica as a Community Team Lead. Prior to this, I was based in Berlin working with my current company the global chauffeur service Blacklane GmbH in various positions: Team Lead, Senior Concierge and Customer Concierge in the Customer Care department over a four year period. I hold an bachelors degree in Business Studies from Dundalk Institute of Technology, completing my four years of study as of May 2018. During my studies, I travelled abroad to HTW Berlin on the Erasmus+ exchange programme. As part time jobs during my studies, I was employed at LIDL (Customer Assistant) and Emerald Park (Sky Walk assistant and Zipline Operator).
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