Dylan Q. Brown
Aspiring Cybersecurity Specialist | Current CompTIA Security+ Candidate | Customer Service Representative @ Victra | Microsoft Office Specialist | Dynamic Technical Support Specialist
- Role
- Customer Service Representative at Victra - Verizon Authorized Retailer
- Location
- Lafayette, LA, US
- LinkedIn followers
- 500 followers
About Dylan Q. Brown
As a dedicated Tier 1 IT Engineer at Medi Trans LLC, I leverage my expertise to build…
Experience
Customer Service Representative
Victra - Verizon Authorized Retailer
Jun 2023 — Present · Lafayette, LA, US
Enhance customer loyalty and exceed sales targets by delivering personalized communication and resolving technical/service inquiries efficiently, building skills transferable to cybersecurity threat response. Implement problem-solving strategies to improve customer satisfaction rates by 15%, leveraging advanced Microsoft Office tools and preparing for CompTIA Security+ scenario analysis. Collaborate with team members to streamline service processes, contributing to a 10% increase in operational efficiency, mirroring cybersecurity team coordination. Train new hires on customer engagement best practices, strengthening team performance with a focus on secure communication protocols. Manage high-volume inquiries with a focus on first-call resolution, maintaining a 90% success rate, honing skills in incident management for cybersecurity.
Education
Talladega College
Computer Science
2013 — 2017
Northwest High School
High School Diploma
2009 — 2013
Accumentum®
CompTIA Security+
2025 — 2025
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