Dylan Picard
IoT Client Success Manager at HSB - Hartford Steam Boiler
- Role
- Iot Client Success Manager at HSB - Hartford Steam Boiler
- Location
- Middletown, CT, US
- LinkedIn followers
- 500 followers
About Dylan Picard
Experienced Project Manager and Client Advocate with a demonstrated history of working in…
Experience
Iot Client Success Manager
Apr 2021 — Present · Hartford, CT, US
Act as a front-line advocate and Subject Matter Expert (SME) for IoT solutions ensuring customers have a complete understanding of product features and functionality.• Craft joint success plans with customers which align their objectives, timelines and deployment strategy with an emphasis on Return on Investment.• Led cross-functional teams to implement IoT solutions for insurance clients resulting in increased customer engagement and reduced claims payouts.• Collaborated with clients to identify business objectives and tailored solutions to meet their IoT needs• Conducted ongoing analysis and recommendation in order to optimize return on investment• Acted as project manager and coordinated between product, engineering and finance teams to ensure successful deployment and management of IoT sensor program.
Education
Southern Connecticut State University
Bachelor of Arts (BA)
2008 — 2012
Skills
- Benefits Administration
- Insurance
- Lotus Notes
- Outsourcing
- Quality Assurance
- Manage Client Relationships
- Accurate Data Entry
- Client Development
- Microsoft Excel
- Microsoft Office
- Disability Insurance
- Employee Benefits
- Customer Service
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