Dylan Costello
Senior Manager of Strategic Insights, Marketing & Engagement @Vanderbilt University Medical Center
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WORK HISTORY
Senior Manager of Strategic Insights, Marketing & Engagement @Vanderbilt University Medical Center
Plans, executes and analyzes qualitative and quantitative research to understand B2B2C business objectives, including product development, marketing and communication strategy and customer and member satisfaction\\\\n• Works in collaboration with the Business Engagement Strategies team within Marketing and Engagement to identify change management initiatives and growth opportunities for Vanderbilt Health Affiliated Network (VHAN) and Vanderbilt Health Employer Solutions\\\\n• Partners with the Office of Patient Experience and other cross functional teams to collaborate on a vision for employers and patient-driven product design and performance improvement initiatives\\\\n• Leverages existing data sources such as claims data, HCAHPS and CAHPS surveys, and secondary customer research to inform and drill into areas of opportunity\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Ithaca College
Bachelor of Science, Business Administration, Marketing
ABOUT DYLAN COSTELLO
Strategic Insights at Vanderbilt Health
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