Dylan Ngar

Network Engineering Services Network Field Technician @EOS IT Solutions

Austin, TX, US

Installed, configured, and tested routers, switches, and access points (Cisco, Ubiquiti, Meraki) at client sites, ensuring optimal performance and connectivity- Performed structured cabling, including Cat5e/Cat6 cable runs, terminations, and testing using Fluke tools to meet quality standards- Conducted field surveys and documented site network layouts, preparing detailed installation reports and topology diagrams- Provided Tier 1–2 network support and troubleshooting for VoIP systems, VPNs, firewalls, and wireless networks- Used tools like NetAlly, Wireshark, and ping/traceroute for diagnostics and performance tuning- Coordinated with NOC and engineering teams to activate new circuits and resolve escalated field issues- Maintained and updated firmware and configurations on customer-premise network equipment, improving stability and security- Assisted in network turn-ups and migrations involving Juniper SRX firewalls and JunOS-based routing, supporting secure and resilient connectivity- Delivered on-site support for Juniper-based network infrastructure, updating configurations, applying firmware, and performing health checks- Terminated and certified Cat6 and fiber optic connections in data closets, patch panels, and IDFs/MDFs using industry-standard tools and testers.

Western Governors University

Bachelor's degree, Information Technology

Christian Brothers University

Cyber/Computer Forensics and Counterterrorism