Dylan Jaffe
Sportsbook
- Role
- Customer Service Representative at Gamewise
- Location
- Deerfield Beach, FL, US
- LinkedIn followers
- 500 followers
About Dylan Jaffe
Seeking a role where I can leverage my passion for sports and collaboration skills. Eager…
Experience
Customer Service Representative
Sep 2022 — Present · Miami, FL, US
Most solved tickets on CS teamConsistently improved CSAT %Streamlined workflows with Macros/Shortcuts to increase efficiency by 2-3xAnswer inbound calls, emails, and live chat from guests; solve problems and provide sports betting technical support.Collaborate with managers and other departments cross-functionally.Process Level 1 (front line) verifications by trusting player identities, ensure all KYC information and documentation are collected within the prescribed time frame.Help with verification screenings, including but not limited to geolocation, deposits, and withdrawal of funds.
Education
University of South Florida
Accounting
2011 — 2015
Skills
- Microsoft Office
- Social Media
- Microsoft Word
- Auditing
- Microsoft Excel
- Financial Reporting
- Leadership
- Management
- Account Reconciliation
- Time Management
- Accounting
- Quickbooks
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