Dylan Hutchens

WORK HISTORY

EDUCATION

ABOUT DYLAN HUTCHENS

With a strong foundation in IT support and development, I bring hands-on expertise in managing and evolving complex systems to meet business needs. Starting from Tier 1 support and advancing to lead roles in technical product management, I have consistently proven my ability to deliver solutions that streamline operations, enhance efficiency, and drive results across multiple departments. Currently overseeing the ServiceNow platform and Apty integrations at Reece USA, I manage end-to-end project life cycles, from stakeholder engagement and requirements gathering to development, testing, and maintenance. My work includes custom application development, scripting, and process automation, all tailored to specific business challenges. I\'ve also led a full-scale SharePoint intranet relaunch and deployed the Viva suite across the organization, all while maintaining robust system support- Core Skills and Strengths- Expert in ServiceNow platform administration and custom development, with extensive experience in Flow Designer, scoped applications, and cross-functional collaboration- Proficient in scripting and automation, including Powershell, Python, JavaScript (including their APIs), and HTML/CSS, with proven success in automating processes to save time and resources- Recognized for rapid problem-solving and innovation, including creating a proof-of-delivery scraping tool that saved the business from unnecessary fees, and transforming outdated business processes into optimized, automated workflows- Strong communicator and collaborative leader, adept at bridging technical and business teams, building productive relationships, and adapting new technology quickly to drive adoption and utilization- Accomplishments- Spearheaded the Apty integration, reducing HR support calls by 60% and increasing Salesforce adoption by 40%- Won Reece Group’s Innovation Challenge and Innovation Award for my contributions to operational improvements and forward-thinking solutions- Developed custom web parts and automations on SharePoint and ServiceNow, all implemented with zero reported bugs on launch- Known as the go-to person for creative, high-impact solutions that “just work.”