Dylan Hebert

About Dylan Hebert

With over 15 years of experience in leading operations for multi-million-dollar companies in the cycling and fitness industry, I am an operations leader who combines strategic vision, analytical skills, and collaborative leadership to scale and optimize business processes, deliver customer satisfaction, and drive revenue growth.As the COO of MOD BIKES, I oversaw all aspects of operations, including importing and exporting, inventory management, supply chain, customer experience, and human resources. I led the major physical relocation and expansion of the company, reduced shipping times by 95%, cut shipping damages by 15%, and handled the largest B2B sales order to date. I also improved team engagement and efficiency by streamlining processes and procedures, and negotiated with major shipping companies to lower costs and increase margins.As an endurance athlete and a certified coach, I leverage my deep experience and passion for cycling and fitness to inform sales strategies and product development. I have coached hundreds of endurance athletes, delivering in-person training and customized training plans for events ranging from small endurance runs to formal athletic programs. I also launched an online presence, developing a website and social media outreach campaigns to drive brand awareness and attract new clientele.I have expertise in business operations, IT, service & fulfillment, company growth, financial forecasting, budget management, financial planning, quality control, team development & training, employee engagement, lean production processes, inventory management, bicycle fleet production, data analysis & reporting, bicycle fleet operations, and supply chain. I am proficient in using various tools and software, such as Google Suite, MS Office, ERP Systems, Salesforce, NetSuite, Asana, ShipStation, BrightPearl, Office 365, and Google Workspace.

Experience

1. Team Supervisor

   Total Wine & More

   Apr 2025 — Present · Bee Cave, TX, US

   As Wine Supervisor at Total Wine & More, I lead wine-focused operations, including team education, inventory management, and customer engagement. I work closely with store leadership to curate a premium wine selection, guide customers through personalized recommendations, and ensure a high standard of product knowledge across the team. I also support merchandising, tastings, and in-store events to create an exceptional guest experience and foster a passion for wine discovery.

Education

• Teurlings Catholic High School

  High School

  2006 — 2010

• University of Louisiana at Lafayette

  Bachelor's degree, Kinesiology and Exercise Science

  2010 — 2015

• University of Louisiana at Lafayette

  Master of Business Administration - MBA, Business Administration and Management, General

Skills

• Exercise Prescription
• Research
• Fitness
• Sports Biomechanics
• Strategic Planning
• Leadership
• Account Management
• Cycling
• Microsoft Office
• Sales
• Kinesiology
• Personal Training
• Operations Management
• Fitness Training
• Event Planning
• Inventory Management
• Merchandising
• Coaching
• Bicycle Planning
• Strength & Conditioning
• Sports Management
• Product Development
• Sports
• Bicycle
• Training
• Athletics
• Mechanic
• Marketing Strategy
• Sales Management
• Marketing
• Microsoft Word
• Exercise
• Bicycle Repair
• Strength Training
• Time Management
• Event Management
• Customer Service
• Public Speaking
• Retail
• Sports Nutrition