Paul Dyksterhouse

About Paul Dyksterhouse

Highly accomplished transformative change leader and executive partner in identifying, planning and delivering significant innovation and growth- Strategy: Provide business leaders a custom AI Business Audit to assess best opportunties for finance, operations and marketing optimization- Execution: Product and Program Management Oversight to assure that initatives align with the business strategy and use AI Driven solutions to deliver successful outcomes- Technology: GenAI Automation Strategy, Soclutions and Successful adoption and results- Organization: Change leadership & culture development- Metrics: Work with leadership on clear success metrics, objectives, key results, outcomes and KPI\'s.Partner with business leaders to assure a clear strategy, solutions and follow through on successful outcomes.

Experience

1. Sr Technical Project Manager - Genai Enterprise Enablement

   American Express

   Sep 2025 — Present · Phoenix, AZ, US

   Led high-visibility, Tier I technical product management initiatives within the CTO organization, focusing on enablement and organizational readiness for Generative AI use cases in the financial services technology space. Drove successful cross-functional execution by identifying and eliminating critical roadblocks and technical bottlenecks in the project roadmap, which accelerated key platform capabilities. Maintained stakeholder alignment through clear communication of scope, approach, and rapidly changing requirements to executive leadership and diverse engineering teams, ensuring delivery risk was proactively mitigated and complex escalations were clearly resolved. Key Achievements & Impact• Accelerated Gen AI Readiness: Analyzed and optimized the technical project roadmap for the Gen AI Enablement Office, identifying and eliminating key integration gaps and bottlenecks to prepare the organization for successful, large-scale Gen AI ChatGPT and Co-pilot Studio use case deployments. Led AI Infosec, Firewall, PII, PCI and Fintech compliance initiatives.• Executive Stakeholder Management: Managed and presented the status, risks, and strategic approach of high-priority, initiatives directly to executive leadership, for full understanding and governance across complex technological and business domains.• Agile Delivery Oversight: Directed multiple Software Engineering teams, leveraging Agile methodologies (Jira/Rally) and a deep understanding of the Software Development Lifecycle (SDLC) and API dependencies to drive predictable delivery commitments.• Risk Mitigation & Documentation: Proactively managed highly complex and rapidly changing technical requirements, authoring critical project documentation and communications to mitigate risks and ensure calm, timely resolution.• AI Technology Enterprise Enablement: Led teams in the delivery of AI Platform LLM\'s, Monitoring, Security, Agents, MCP\'s, Bots and enabled varied business use cases into production.

Education

• University of Arkansas at Little Rock

  Data Management

• Wheaton College

  BA, Economics with MIS

Skills

• Data Warehousing
• Soa
• Vendor Management
• Strategy
• Disaster Recovery
• Peoplesoft
• Retail Brokerage
• Business Intelligence
• Oracle Database
• Xml
• Internet Banking
• Analytics
• Sql
• Visio
• Agile Methodologies
• .net
• Management
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Leadership
• Ms Project
• Agile Project Management
• Software Documentation
• Sdlc
• Software Development
• Project Management
• Sas
• Oracle
• Requirements Analysis
• Business Process
• Change Management
• Architecture
• Databases
• Crystal Reports
• Outsourcing
• Erp
• Data Integration
• Business Analysis
• Crm Software
• Architectures