Dyan Flores-Gonzales
Group Reservations Coordinator @The Ritz-Carlton Hotel Company, L.L.C.
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WORK HISTORY
Group Reservations Coordinator @The Ritz-Carlton Hotel Company, L.L.C.
FL, US
474 rooms• Process reservation requests, changes, and cancellations for The Ritz-Carlton Naples and The Ritz-Carlton Naples, Tiburón• Identify guest needs, determined room types, and maximized revenue through sales techniques.• Maintain accuracy of room blocks, input group rooming lists, and set up billing accounts according to Accounting policies.
EDUCATION
University of Cebu
BS in Hotel and Restaurant Management
ABOUT DYAN FLORES-GONZALES
At The Ritz-Carlton, my dedication to maintaining our esteemed property\'s standard of luxury manifests through meticulous oversight of Rooms Operations. I prioritize the well-being of both guests and staff in our 295-room establishment. My role encompasses enhancing guest satisfaction and supporting daily operations. My recent experience at SEPHORA, leading a team to achieve sales targets and expand our customer base, has honed my strategic planning and performance coaching abilities. This expertise supports my mission to not only meet but exceed operational budgets by driving initiatives that foster guest loyalty and elevate the guest experience at every touchpoint.
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