Deborah Kwok
Ux Ui and Web Designer @User Experience User Interface Designer
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WORK HISTORY
Ux Ui and Web Designer @User Experience User Interface Designer
Toronto, ON, CA
Applying UX/UI skills through portfolio projects, incorporating real-world scenarios to enhance my practical experience. Most recent project to redesign a website: A Roll\'s Choice (Toronto-based luxury car rental company)- Focusing on user research, wireframing, prototyping, and information architecture to create compelling digital interfaces- Proficiency in interaction and visual design (affinity mapping, sketching, user flow and sitemaps), coupled with usability testing and expertise in prototyping tools- Designing products using an empathetic approach towards users, analytical thinking, and adaptability to industry trends.Proficiency in Tools: Figma, Miro, UXPressia, Microsoft Applications (Excel, PowerPoint, Word), Wix, Framer, WordPress, Google Sites Web Design
EDUCATION
University of Waterloo
Bachelor of Science (BSc), Honours Biology (Cooperative Program)
SKILLS
ABOUT DEBORAH KWOK
Hello! I\'m Deborah, a Customer Success Manager with a creative edge, expanding my skill set in UX/UI design to enhance customer engagement and satisfaction. Passionate about solving challenges, I leverage my experience in customer success and design to build user-centric solutions that foster long-term client relationships.What I Bring to Your Team As an experienced CSM, I bring a solid foundation in understanding customer needs and driving positive experiences through strong communication and empathy. My background in UX/UI allows me to approach customer success with a unique perspective, translating user insights into actionable design strategies that enhance user journeys. I work effectively with cross-functional teams, using both soft and technical skills to create solutions that align with business and customer goals.Why Customer Success & UX? Customer focus has always been my priority. Working directly with clients taught me how to uncover user pain points, needs, and opportunities for growth. My journey into UX began with a desire to solve problems creatively and design solutions tailored to the user. Through social media and photography, I’ve refined my eye for aesthetics and built skills in visual communication that complement my customer success work.Fun Fact! I’m also the co-founder of a food and recipe-focused social media brand with a collective 2.5M+ followers on Instagram and TikTok. This experience has shaped my long-term vision to inspire and engage users, creating products they love to use and share.Let’s connect! 🤝Portfolio: https://deborahkwok.wixsite.com/my-site
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