David Wrigley
Digital Adoption & Experience Lead @Ricoh Europe
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WORK HISTORY
Digital Adoption & Experience Lead @Ricoh Europe
London, GB
Define and execute a digital adoption roadmap aligned with business goals and platform engineering strategy• Deliver a Europe-wide AI strategy and Centre of Excellence.• Lead the rollout of digital adoption platforms (DAPs) and in-app guidance tools to improve onboarding, proficiency, and engagement.• Lead digital transformation initiatives and manage digital workplace technologies.• Partner with product owners and engineering teams to embed adoption metrics into platform KPIs.• Employee Experience Design Champion a human-centric approach to digital experience, informed by behavioural insights and user feedback.• Leverage analytics to identify pain points and continuously improve the employee digital journey.• Change Enablement & Training Design and deliver training programmes, toolkits, and communications to support digital transformation initiatives.• Act as organisational change agent, fostering a culture of digital curiosity and continuous learning.• Coordinate with HR, IT, and business units to ensure adoption efforts are inclusive and scalable.• Stakeholder Engagement & Governance Serve as the voice of the employee in digital workplace decisions.• Establish governance frameworks for digital adoption and experience standards.• Report on adoption metrics, sentiment trends, and ROI to senior leadership.
EDUCATION
Deverill Training
Troubleshooting and Supporting Windows 7 in the Enterprise
University of Southampton
MOOC, Web Science
Firebrand Training
MCTS, Microsoft SharePoint Configuration - MCTS/MCTIP
Firebrand Training
MCTS, Microsoft SharePoint Administration - MCTS/MCTIP
SKILLS
ABOUT DAVID WRIGLEY
Delivery-focused IT Product Manager and Service Owner with extensive experience managing digital workplace technologies at Enterprise scale. My data-driven approach, grounded in SAFe Agile principles, has successfully delivered value across full product stacks and CAPEX programmes. Proven track record of leading teams to enhance operational efficiency, user experience, and collaboration through cutting-edge technology solutions. Passionate about leveraging innovation to drive business transformation and deliver impactful results.
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