Shivanshu Dwivedi

About Shivanshu Dwivedi

As a Cloud Engineer at Greenstand, I handle tasks related to deploying microservices and…

Experience

1. Senior Software Engineer (Ai)

   Logik.Ai, From Servicenow

   Sep 2023 — Present · Chicago, IL, US

   I have played a pivotal role in developing AI-driven solutions that enhance product configuration, streamline workflows, and optimize client engagement. I designed and implemented a full-scale ETL and training pipeline using FastAPI, PyTorch, Vertex AI, and PostgreSQL, which significantly reduced training time by 80% and increased client engagement by 50%. One of my key achievements was developing a Neural Network based recommendation system, which enabled accurate product configurations and directly contributed to onboarding major clients. I also explored and implemented cutting-edge research in Tab Transformers and VQ-VAE, improving product configuration accuracy over the baseline model. To further enhance system efficiency, I automated model monitoring and undeployment workflows using Google Cloud Composer (Apache Airflow), reducing operational costs by 70%. Additionally, I built a voice-activated transaction editor powered by LLMs, cutting down editing time for large transactions by 50%, and developed a Retrieval-Augmented Generation (RAG) system with FastAPI and LlamaIndex, improving internal documentation search and query efficiency.

Education

• Birla Institute of Technology and Science, Pilani

  Bachelor's degree, Electrical and Electronics Engineering

  2014 — 2018

• Georgia Institute of Technology

  Master's degree, Computer Science, Specialization in Machine Learning.