Prateek Dwivedi

Experience

1. Salesforce Developer

   Tata Consultancy Services

   Nov 2021 — Present · Pune, IN

   Apex: developed scalable classes and helper methods for custom validations, approval logic, and record-levelautomation.– Trigger: created before/after triggers to enforce business logic on Case, Account, and custom objects, ensuringdata consistency.– LWC: built reusable components for case search, customer inquiry with pagination, and toast/modal-based UIinteractions.– SOQL/SOSL: used dynamic and static queries to fetch related records, optimize performance, and filter results inApex and LWC.– Flow: implemented Record-Triggered, Screen, and Scheduled Flows to automate case assignment, status tracking,and notifications.– Flow + Apex: invoked Apex methods from Flows to handle complex logic like maker-checker validation andconditional updates.– Omni-Channel: configured presence statuses, routing configurations, and queues for real-time agent case assignment.– Email-to-Case: set up auto case creation from inbound emails, including assignment rules, auto-responses, andthreading.– REST API: integrated Salesforce with external financial/payment systems using Apex callouts and securedata exchange.– Named Credentials: configured for API authentication, ensuring token-based security and simplifyingintegration management.– GDPR (Apex + LWC): developed functionality to identify and delete cases for the same Account Number to meetGDPR compliance.– Agile Collaboration: Led Scrum ceremonies including sprint planning and backlog refinement, improvingteam alignment and delivery.– Admin Configuration:performed user setup, created profiles, roles, permission sets, validation rules, andfield-level security.

Education

• TIT College, Anand Nagar, PB No. 24, Post Piplani, BHEL, Bhopal - 462021

  Bachelor of Technology - B.TECH

  2017 — 2021

• Technocrats Institute Of Technology

  Bachelor of Technology

  2017 — 2021