David Willson
Assistant IT Operations Support Coordinator at Peckham, Inc.
- Role
- Assistant IT Operations Support Coordinator at Peckham, Inc.
- Location
- Lansing, MI, US
- LinkedIn followers
- 500 followers
About David Willson
What to say about what I do for a living? I have been at Peckham for 13 years now. At Peckham one of our core values is to embrace the \"and\". With that in mind I would say that I have two roles in my position, they are level II IT support for the enterprise and Audio-Visual (AV) for community outreach and corporate events. In my time spent in Level II IT support I am responsible for managing Active Directory and Exchange. I found that many of these tasks are repeatable, so I learned PowerShell to automate a large portion of this work. I have also found PowerShell to be useful in querying information out of Active Directory and other services in the enterprise. Using PowerShell has enabled me to move on to other support duties such as VDI (virtual desktop infrastructure) using VMWare and Citrix environments. Beyond VDI there is also management of physical computers using Intune (now called Endpoint Manager) and Azure Active Directory which I am becoming more and more a part of. Also, I manage the Adobe licenses for Peckham. I find this a fun challenge to figure out who needs the software and how to license it. There are also the tasks of installing and supporting it for people to be able to be creative at work.The other role I perform in my career is AV support for any kind of meetings (from 10 up to over people in an event). This includes support of conference room equipment such as projectors, TVs, digital media systems, and sound systems. As the years have went by there has been a greater and greater demand for video conferencing in these spaces. We have met these requirements by using many technologies such as Skype, SFB, OBS, YouTube Live, Zoom, and most recently Microsoft Teams. Outside of my career one of my hobbies is photography. I mostly do it for fun but on occasion I have helped out local groups with taking pictures for them and some portraits for family, friends, and a few models. Thank you for taking the time to get to know me. I hope to one day to be able to work with you or if you know me please add me to your network.
Experience
Assistant IT Operations Support Coordinator
Jan 2023 — Present · MI Area, MI, US
Education
Lansing Community College
Certificate of Completion, Computer Networking and Communication
Davenport University
Bachelor’s Degree of Science, Computer Networking
2009 — 2011
Lansing Community College
Associate’s Degree of Science, Computer Repair and Support Technician
2005 — 2008
Lansing Community College
PC User Support, Certificate of Completion
Skills
- Cisco Call Manager
- Software Documentation
- Servers
- Security
- Information Technology
- Network Design
- Cisco Technologies
- Windows 7
- Windows Xp
- Computer Repair
- Video Conferencing
- Windows
- Wireless Networking
- Laptops
- Network Administration
- Help Desk Support
- Customer Service
- Sharepoint
- Technical Writing
- Software Installation
- Cisco Systems Products
- Computer Support
- Troubleshooting
- Active Directory
- Xp
- Hardware
- Technical Documentation
- Computer Maintenance
- Computer Security
- Operating Systems
- Technical Support
- Microsoft Exchange
- Computer Hardware
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