Dwight Robinson

About Dwight Robinson

I provide high-touch,\"white-glove\" technical partnership to C-suite leadership within high-stakes enterprise environments. Currently supporting IT operations at Lyft, I serve as a dedicated technical liaison for the CEO and Executive Vice Presidents, ensuring seamless productivity through proactive device management, secure identity workflows, and flawless AV production for global events.My background is built on a foundation of elite service and technical precision—from managing global training initiatives at Apple to overseeing complex infrastructure projects for the United Nations International School and MoMA. I specialize in bridging the gap between complex, zero-trust infrastructure and executive-level end-user productivity.Current Focus: I am currently pursuing a B.S. in Cybersecurity at the University of Maryland Global Campus (Alpha Sigma Lambda Honor Society). I am passionate about integrating security-first principles into executive support, ensuring that VIP workflows are not only efficient but resilient against modern threats.Core Technical Expertise:Executive Support: Dedicated partnership with C-Suite, Chiefs of Staff, and EBPs to manage high-priority account needs and device exceptions.Device Management (MDM): Expert in zero-touch provisioning and lifecycle management using JAMF Pro, NinjaOne, and AirWatch.Identity & SaaS: Administrator-level experience with Microsoft 365, Google Workspace, Okta, and Proofpoint.AV & Collaboration: Engineering hybrid environments via Zoom Rooms, Google Meet Hardware, and Crestron/Extron systems.ITSM & Documentation: Streamlining service delivery using JIRA, Confluence, and ServiceNow.I am always open to connecting with peers in Executive Support, IT Engineering, and Cybersecurity.

Experience

1. Information Technology Support Team Lead

   Lyft

   Oct 2024 — Present · NY, US

   Dedicated C-Suite Technical Partner: Serve as the primary \"white-glove\" IT lead for the CEO, EVP of Media & Lyft Business, and EVP of Rideshare Experience. Coordinate directly with Chiefs of Staff and Executive Business Partners (EBPs) to manage high-priority account needs and tailored device configurations.Executive AV & Event Engineering: Architect and facilitate high-stakes collaboration solutions for leadership, including Google Meet livestreams and complex hybrid conference settings for boardrooms and large-scale corporate events.Enterprise Infrastructure Management: Direct the full hardware lifecycle and automated deployment for a heterogeneous macOS and Windows environment using JAMF, NinjaOne, and Chocolatey. Ensure 100% security compliance through zero-touch provisioning and seamless SaaS integrations with Slack, Zoom, and Microsoft 365.Service Delivery Optimization: Manage incident workflows and technical documentation within JIRA and Confluence to streamline service delivery for VIP issues and critical infrastructure changes.

Education

• University of Maryland Global Campus

  Bachelor's of Cybersecurity, Cybersecurity

• Year Up United

  A +, Computer Science

  2017 — 2018

• Borough of Manhattan Community College

  Associate of Arts - AA, Psychology

Skills

• Team Building
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Sales
• Public Speaking
• Event Planning
• Microsoft Word
• Time Management
• Hospitality
• Leadership
• Research
• Catering
• Social Networking
• Customer Satisfaction
• Training
• Teamwork
• Food
• Customer Service
• Restaurants
• Social Media
• Barista
• Technical Support
• Inventory Management
• Retail