Dwight Simpson
Leader with over 25 years of WFM experience. Artist. Tactical and Strategical Thinker. Genealogical Enthusiast.
- Role
- Pe of Capacity Planning and Analytics at Gusto
- Location
- Lancaster, SC, US
- LinkedIn followers
- 500 followers
About Dwight Simpson
With over 25 years of workforce management experience, I am providing Gainwell Technologies with contributions around operational efficiency and productivity based on my experience. Currently I lead a workforce management consisting of onshore and offshore professionals, supporting strategies that focus on aligning Verint OM and DPA tools to streamline non-voice workload while delivering actionable insights through advanced reporting methods with Verint WFM. Collaborating with operational partners, efforts include developing workload based capacity planning models covering the majority of business functions and driving process optimization. Previous leadership roles involved directing virtual teams, managing budget planning processes, and dialer systems. Expertise in strategic call and staffing models, budget oversight, and workforce analytics has enabled consistent alignment with organizational goals. Committed to blending data-driven insights with innovative solutions, the mission remains centered on empowering teams and enabling impactful decision-making across the healthcare industry.
Experience
Pe of Capacity Planning and Analytics
Nov 2025 — Present · US
Education
University of North Carolina at Charlotte
Bachellor of Arts, English
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