Dwight Jones
Information Technology Technician II at Prince George\'s County Public Schools
- Role
- Information Technology Technician Ii at Prince George's County Public Schools
- Location
- Laurel, MD, US
- LinkedIn followers
- 500 followers
About Dwight Jones
Objective To obtain a position of relevance to Information Technology Support and/or System Administration, utilizing my knowledge of technical support and networking related issues, while continuing to learn and adapt to evolving technologies. Specialties: Windows XP and 7 Professional, Mac OS X 10.6 and above, Windows Server 2003 Symantec Ghost 8.0, 11.5, Blackberry Support HEAT Service and Support, Dell Desktops and Laptops Fujitsu Scanner Support, Hyena (Systemtools Software) Security Information Management System (SIMS Software) Promethean Activboard, Safari Montage Video On-Demand SchoolMAX Student Information System, VNC Substitute Employee Management System (SEMS), Carbon Copy Cloner Mac OS X (Tiger, Leopard, Snow Leopard), Microsoft Office 2003, 2007, 2008, 2010, 2011 HP Printer and Xerox Multifunction Support, Logicube Omniclone 10xi Toshiba Laptops, IBM Laptops Apple Macbook Pro, iMac, eMac Brother Fax Support, Winternals ERD Commander SMART Board Interactive Whiteboard (SMART Technologies, Inc.) InterWrite Interactive Whiteboard, File Maker Pro 6.0, 8.5, 9.0, 11 Apple Remote Desktop, Electronic Registrar Online (ERO) Ident-a-Kid Identification Software
Experience
Information Technology Technician Ii
Prince George's County Public Schools
Oct 2007 — Present · Upper Marlboro, MD, US
Provide field based, remote, on-site, and on-call technical support to faculty, staff, and students at 11 assigned elementary schools (and additional sites on occasion) in Region V of the Prince George’s County Public Schools (PGCPS) System.Resolve trouble tickets opened by Level I & II Help Desk personnel, Network Engineers, and telecommunications personnel.Assist numerous Technology Coordinators (at each school) with IT related requests and incidents initiated by staff and faculty.Reset user passwords and confirm logon information using Active Directory.Troubleshoot Dell Poweredge server failures and report findings to Network Engineer.Diagnose classroom and school-wide network failures and replace faulty network equipment.Troubleshoot Uninterruptible Power Supply failures and replace batteries accordingly.Use Remote Installation Services and Ghost 8.2 to re-image Dell, Gateway, HP, and IBM laptops and desktops.Deploy, configure, and diagnose hardware and software failures with Dell, Gateway, HP, and IBM, laptops and desktops.Troubleshoot issues with Apple iMac, eMac, and Macbook systems.Install and configure local and networked HP, Dell, Brother, and IBM LaserJet and Multifunction printers and diagnose hardware failures.Troubleshot Lanier and Ricoh copiers and diagnose physical and network failures.Configure portable and wall-mounted SmartBoard and InterWrite Interactive Whiteboards and Promethean Activboards for use in offices and classrooms.Use Computrace Asset Tracking website to locate desktop and laptop systems in schools.Ensure that laptops, projectors, and all other A/V equipment are working properly when teachers are trying to play audio and show video presentations to students.Diagnose ISDN telephone failures and report them to Telecommunications group.Take inventory of IT related equipment at each assigned school.Tasked with delivering quarterly Progress Reports and Report Cards to assigned schools.Assist school staff with SchoolMAX
Education
Bowie State University
B.S., Computer Science Technology
1997 — 2002
Largo High School
High School Diploma, Biotechnology Strand
1993 — 1997
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