Dean W.
Application Support Specialist (Trading) @Drax Group
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WORK HISTORY
Application Support Specialist (Trading) @Drax Group
Many years of progression in IT have contributed to continued growth and helped shape a wealth of knowledge in many areas which are necessary for the role of Application Support Specialist. Some of my duties include;Incident Management; Detecting, logging, prioritising and resolving complex issues.Knowledge Management; Writing and keeping up to date documentation. Vendor Management; Regular meetings with 3rd parties ensuring that SLA\'s are met and to raise any issues / changes required to get best value out of a product.Training Junior Members; One to one sessions with junior members of the team to advance their knowledge and value to the team.24/7 On Call Rota;Supporting business critical systems round the clock.Escalation Management; Prioritising and escalating incidents / problems and changes.Customer Engagement; Meeting with key stakeholders within the business, including working with customers on site.Contract Management;Managing contracts in the commercial / trading space to ensure value is being met and we are getting the most out of a product.
SKILLS
ABOUT DEAN W.
As an Application Support Specialist with over 25 years of experience working in the IT field, I live in the space where data meets delivery. Whether it’s writing SQL queries to investigate a database mismatch or inspecting log files to find a hidden error, I enjoy the hunt for the solution.With a deep background in ITIL frameworks and SLA management, I focus on the technical health of the enterprise stack. I’ve managed support for Microsoft 365, Microsoft Intune, PRTG, AWS, SQL, Snaplogic, and various energy trading and risk management solutions, ensuring that backend stability translates to a seamless frontend experience.During my 25 years of experience I have worked in various IT roles during my employment with Humberside and South Yorkshire Police and more recently in my current role as Application Support Specialist with DRAX power station.I enjoy a challenge and thrive in high pressured situations where decisions and fast thinking are critical in resolving complex issues.
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