Dwayne Pinney
- Role
- Technical Field Support Specialist at Baptist Health
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Dwayne Pinney
Driven IT professional with over 11 years of experience in managing and executing complex…
Experience
Technical Field Support Specialist
Jun 2022 — Present
Provide hardware and software installation and setup, perform system maintenance and unsure network connectivity. · Create service now tickets. · Administer desktop and laptop support for windows computers used by staff. · Deploy and troubleshoot complex software installation using Windows and Linux · Provide problem solving and troubleshooting for connectivity issues for staff, ensure that staff TCP/IP, DNS, and DHCP connections are correct. · Assist end users with various applications including but not limited to various connectivity software using Citrix and Storefront. · Provides technical support, investigating and resolving user problems with computer software and hardware. · Collaborates with multiple IT departments to explain errors and recommend modification to computer programs. · Arrange service by software or hardware vendors to repair or replace defective devices. · Keeps up to date on technical advancements by attending educational workshops and reviewing professional publications. · Documenting processes and performing diagnostic test.
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