Dwayne Ladson

Manager, Software Upgrades @Elekta

Atlanta, GA, US

In my present job role, I am efficiently improving performance by leadingtalented team of Software Upgraders and Project Managers to implementsoftware upgrades across Elekta installed base of customer sites. I amresponsible for enhancing upgrade procedure from request through planning,deployment, testing, and handoff to support and create best practices forrelease administration. I also conduct in-depth communication with Elektasoftware support services, education and learning services, projectmanagement, development engineering, and marketing units to guaranteeoutstanding customer service, while delivering upgrade services. Lastly, Iensure maintenance and enhancement of existing knowledge base and supportwebsite in relation to upgrades.In this role, my accomplishments have been the following- Decreased upgrades backlog by 50% within less than 6-months- Reduced contract labor cost by $250K+ through strategic planning andexecution- Optimized upgrade procedures and reduced post upgrade issues by 80%via implementation of processes.

University of Georgia - Terry College of Business

Executive MBA

Georgia State University

Bachelor of Business Administration (BBA)