Dwayne Glass

About Dwayne Glass

As a Senior Operations Manager at Amazon with over 8 years in leadership positions, I oversee large-scale operations in a high-volume fulfillment center producing over 5 million units weekly. Leading a team of 8-10 operations managers and their respective area managers and over 2500 hourly associates, I focus on optimizing cost, production, and engagement while maintaining a safety-first culture. My efforts have driven significant improvements in sort performance and operational compliance, directly contributing to enhanced throughput and cost savings. Passionate about fostering inclusivity, I established a BLNA initiative supporting underrepresented groups in Delaware, Maryland, and New Jersey, enabling their progression into senior leadership roles. My expertise in training, time management, and process optimization is reinforced by certifications like Quality Trainer Certified, positioning me to empower teams and deliver consistent results in high-stress environments.

Experience

1. Senior Operations Manager

   Amazon

   Oct 2022 — Present · DE, US

Education

• Wesley College, Delaware

  Bachelor's degree, Psychology

  2009 — 2015

Skills

• Teamwork
• Time Management
• Microsoft Office
• Leadership
• Microsoft Excel
• Powerpoint
• Human Resources
• Excel Pivot
• Microsoft Word
• Team Leadership
• Call Centers
• Customer Retention
• Customer Service
• Social Media
• Problem Solving
• Training
• High Stress Environment