Destanee Watson
- Role
- Financial Representative at UF Health Jacksonville
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Destanee Watson
Committed to exceptional customer service, I\'ve explored roles in banking, mentoring, and…
Experience
Financial Representative
Jan 2021 — Present
Increased CSAT by 13% by leveraging CRM & EHR software for efficient gathering, storage, and analysis of patient data, resulting in improved management of patient appointments, bookings, and patient life cycles/experiences Organize over 30 patient appointments daily, delivering timely healthcare services through effective coordination with physicians, technologists, and management, resulting in a 96% increase in team efficiency Designed and implemented operational processes through workload assessments resulting in a substantial 40% boost in daily productivity Identified patients’ core pain points through targeted inquiries, leading to a 72% decrease in issue resolution time
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