Daniel Wall

About Daniel Wall

Strong relationships and trust are at the heart of high-performing teams and thriving partnerships Prioritizing these things has consistently enabled me to create results across four acquisitions, in roles including: Director, Carrier Operations & Technical Program Management – Kaleyra: Maintained one of the highest team retention rates within a global company. Increased competitive edge through value-driven carrier negotiations. Senior Manager, Technical Program Management – mGage: Received 100% client satisfaction ratings for 3 consecutive years. Implemented multiple process efficiency improvements. Campaign Manager – Outspoken: Managed successful launch for Obama and Romney Presidential campaigns Career Foundation – Project Manager & Product Manager Roles: Developed organizational, management and cross-functional influence skills “in the trenches” while interfacing with teams across nearly every business function. WHAT DRIVES MEI thrive off the opportunity to find a way when others could not, and then sharing and replicating that process with my team to fuel growth and trust across the organization and with customers. HOW I BUILD RELATIONSHIPSTrust and empathy are critical to the development of any relationship. For me to be successful for my clients and colleagues, I first need their trust. But I can’t gain that if I don’t understand their perspective. I’ve leveraged this to not only build great teams, but to create deeply trusting, value-driven partnerships with mobile operators, clients, and internal teams. As we see expansion into new ways of sending messages, those strong partnerships will be key.

Experience

1. Director, Carrier Operations and Technical Program Management

   Kaleyra

   Sep 2022 — Present

   Provided leadership where it was needed in carrier operations for accounts including AT & T, Verizon Wireless, and T-Mobile. Retained additional responsibility for overseeing technical program managers in the U.S. and EU due to track record of inspiring loyal, high performance. Leverage trusting relationships with mobile carriers to drive results. Serve as sounding board and escalation point for customers when working with team to resolve issues.PRODUCT DEVELOPMENT, CARRIER RELATIONSHIPS & COMPLIANCE• Brought Kaleyra’s suite of products up to industry standard by researching, planning and leading the initiative to launch spam prevention services, client services monitoring, and enhancing 10DLC messaging. Negotiated messaging partner contracts and led rollout.• Consistently obtained net message capacity increases of 40-60% by presenting the data-backed, compelling business cases necessary for approval to operators.• Decreased the cost of rolling out new products by negotiating favorable terms with vendors.• Decreased the cost of existing services by negotiating new terms with vendors, and onboarding alternate providers.• Mitigate ongoing risk and ensure carrier terms are adhered to as a key member of the team formalizing compliance practices in collaboration with information security and legal teams. TEAM LEADERSHIP & PERFORMANCE MANAGEMENT• Boosted team morale and increased the credibility of internal performance reviews by developing a rubric to incorporate direct feedback from customers – so successful that it was later adopted by all teams.• Streamlined new hire onboarding and increased productivity by creating a training playbook and standard operating procedure documentation where none existed previously.• Ensured continuous high performance by rolling out an annual technical assessment for program managers.• Saved money and time by implementing a time tracking system and transferring admin tasks to a lower-cost offshore team.

Education

• University of New Hampshire

  B.A., Criminal Justice & Sociology

  2006 — 2009

• Danvers High School

  High School Diploma

  2001 — 2004

Skills

• Mobile Devices
• Salesforce.com
• Project Management
• Sms
• Software Documentation
• Leadership
• Microsoft Office
• Mobile Technology
• Research
• Communication Training
• Mobile Payments
• Supervisory Skills
• Quality Assurance
• Management
• Mma
• Customer Service
• Mobile Marketing