Dwaine Elder

Manager, Operations Management - Performance & Communications @Capital One

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2008 — Present

Manager, Operations Management - Performance & Communications @Capital One

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Develop and manage strategy and coordinate resources for training, quality and communications for third party suppliers.

EDUCATION

2000 — 2002

St. Francis Xavier University

Diploma

SKILLS

Needs AnalysisLeadershipPerformance ManagementLeadership DevelopmentStaff DevelopmentCoachingCall CentersInstructional DesignSupplier ManagementManagement DevelopmentOnboardingProgram ManagementAdult EducationTraining DeliveryProject ManagementManagementAgile LeadershipStrategic PlanningFormationE-LearningEmployee EngagementBlended LearningOperations ManagementCustomer SatisfactionTrainingStrategyRisk Management

ABOUT DWAINE ELDER

As a dynamic and creative training professional, I am proficient in leading the research, design, development, testing and implementation of award winning customer and employee focused programs. Managed diverse teams and multiple projects improving individual and organizational performance through leading-edge technologies, including eLearning and blended learning strategies. A key skill is effective leadership, where I fostered a lively and professional work environment that values commitment to excellence and client satisfaction; while empowering individual team members.I am very interested in a position within a dynamic training environment that will provide me with a challenge to build on my previous experience in adult learning.Specialties: Adult EducationeLearningBlended LearningCoachingLeadership Development

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Dwaine Elder — Manager, Operations Management - Performance & Communications at Capital One in Toronto, ON, CA | Unifers