Duy
IT Support Specialist | B.S in Computer Information System | Minor in Business Administration.
- Role
- IT Support Specialist at Fastboy Marketing
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Duy
Bachelor\'s degree in Science with a minor in Business Administration at the University of Houston. Completed coursework in data analysis, project management, and business communication.Programming language: SQL, Python, HTMLTools: SQL server, Power BI, Tableau, Office 365, Jira, Microsoft Project, MongoDB, Visual Studio, Practice Fusion.Project Management: Communication, Leadership, Problem Solving, Active Listening, Decision Making, Detail Oriented.
Experience
IT Support Specialist
Jul 2024 — Present · US
Providing high-quality technical support through various channels, including email, phone, and live chat, consistently striving for a customer satisfaction rating of 99% by addressing concerns promptly and effectively. • Conducting follow-ups to ensure comprehensive issue resolution, fostering long-term customer relationships. • Collaborating with cross-functional teams to identify recurring issues and implement effective solutions, achieving a 30% reduction in ticket volume. • Managing the ticketing system to efficiently address customer inquiries, maintaining an average response time of under 5 hours per day. • Overseeing the installation and configuration of the POS system and credit card processing solutions. Ensuring seamless integration and 100% accuracy in shipping processes. Testing and verifying transactions, streamlining operations to enhance customer experience.
Education
University of Houston
Bachelor of Science - BS
2019 — 2023
University of Houston
Bachelor of Business Administration - BBA
2019 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.