Sourav Dutta
Associate Vice President - Improvement Manager - Fraud & Customer Prevention at JPMorgan Chase & Co.
- Role
- Associate Vice President at JPMorganChase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sourav Dutta
Senior Program Management and Operational Excellence leader with 24+ years of experience…
Experience
Associate Vice President
Oct 2016 — Present · IN
Certified Lean Six Sigma Black belt and PMP with 18+ years of rich experience in process improvement and process reengineering across domains ranging from Finance/ HRO/ F&A/ Travel/ Telecom/ Utilities and Insurance in IT/ITES Sector. Proven track record of delivering critical projects, having expertise in Lean & Six Sigma methodologies, business analysis, people, and change management. Worked with leadership teams to select and prioritize projects, and guide project team to ensure faster time to market
Education
University of Calcutta
Bcom(Hons)
1998 — 2001
Skills
- Process Improvement
- Management
- Lean Manufacturing
- Resource Management
- Sla
- Operations Management
- Quality Assurance
- Bpo
- Transition Management
- Auditing
- Business Transformation
- Offshoring
- Six Sigma
- Customer Relationship Management (Crm)
- Erp
- Service Delivery
- Business Analysis
- Business Process
- Business Process Re-Engineering
- Operational Excellence
- Change Management
- Vendor Management
- Business Process Outsourcing (Bpo)
- Iso 9000
- Outsourcing
- Business Process Improvement
- Team Management
- Strategy
- Analysis
- Performance Management
- Crm
- Call Centers
- Process Excellence
- Mis
- Employee Engagement
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