Nikhiil Dutta

About Nikhiil Dutta

Experienced Business Analyst with 10 years of experience in analyzing business processes, identifying problems, and providing creative solutions. Highly attentive to details and able to identify patterns and trends that others may overlook. Skilled in conducting thorough research and analysis to support informed decision-making. A strong problem-solver with a track record of successfully implementing process improvements. Excited to bring my expertise to a dynamic organization and contribute to its growth and success. 6 Years of experience includes testing Workday and Employee Central Applications. Have great Interpersonal skills and can adapt to various situations prioritizing multiple work assignmentssimultaneously. Excellent experience in populating EIB templates and complete EIB loads. Experienced in working with RICE FW forms, leveraging to enhance functionality and user experience within theWorkday system. Proficient in documenting the AS-IS state of business processes and effectively relating it to the desired TO-BEstate, ensuring alignment with organizational goals and objectives. Expertise in Implementation, Maintenance and Support of SAP HCM Components. Extensive experience in the functional of Workday. Testing of Payroll, Time Management and PersonnelAdministration (PA) Gross Payroll: Wage types, Processing time data, Payment and Deductions, Schemas, Functions, CalculationRules, Internal Tables, Factoring. Net Payroll: Deductions, Taxes, Benefits and Payroll Integration, Garnishments, Bank Transfer, Third PartyRemittance, Off-cycle Processing. Time Management: Work schedules, Absences, Overtimes, Time Evaluation, Schema TM04, and CATS (CrossApplication Time Sheet). Organization Management: Organizational structure, Organizational units, jobs, tasks and positions and reportingstructure. Personnel Administration: Defined and assigned Personnel Areas, Sub Areas, Employee Groups and SubgroupsPersonnel Sub Area Groupings, Employee Subgroup Groupings, Pay Scale Types and Areas, Pay Scale Groupsand Levels, and Wage Types.

Experience

1. Lead Business Analyst Hris

   LTIMindtree

   Jul 2023 — Present

   Developed deep expertise in ITSM processes including Incident, Problem, Change, Knowledge, and Request Management, along with related integrations, service catalog, and service portal functionality. Coordinated end-to-end delivery readiness reviews across SIT, UAT, and Production phases, ensuring ITSM workflow alignment, stakeholder approval, and risk mitigation for ServiceNow transformation initiatives.· Standardized governance documentation including UAT readiness checklists, dependency logs, and CMDB data traceability reports to support audit compliance and delivery oversight.· Established PMO-aligned testing governance framework using Automated Test Framework (ATF), improving traceability, efficiency, and repeatability across multiple releases. Monitored defect management lifecycle and coordinated cross-team triage sessions; tracked root-cause resolutions through RAID logs and weekly governance reports.·Oversaw validation and feature sign-offs across SIT/UAT phases, ensuring deliverable acceptance aligned with project scope, quality standards, and PMO controls.Facilitated executive stakeholder walkthroughs and project status presentations, translating complex delivery milestones into actionable PMO metrics and dashboards.Conducted interactive training sessions—live, recorded, and hybrid—for diverse global audiences, including creation of training materials, user guides, and voice-over content.Authored end-user procedures, job aids, and ServiceNow knowledge base articles to enhance user adoption and support readiness. Supported post-migration hyper-care activities, providing guidance, troubleshooting, and feedback collection for continuous improvement. Partnered with global teams to address ITSM process gaps, streamline workflows, and recommend process optimization strategies.·Recognized for a proactive, customer-focused approach, exceptional attention to detail, and the ability to manage multiple priorities in fast-paced, cross-functional environments

Education

• DePaul University

  Bachelor’s Degree, Information Technology, Environmental Science

  2016

• Mundelein Consolidated High School

  High School Diploma

Skills

• Green Building
• Wordpress
• Green Technology
• Ruby on Rails
• Microsoft Word
• Microsoft Powerpoint
• Outlook
• Social Media
• Building Science
• Teaching
• Windows
• Amazon Web Services (Aws)
• Core Java
• C++
• Access
• Environmental Science
• Public Speaking
• Research
• Html
• Information Systems
• Customer Service
• Javascript
• Budgets
• Community Development
• Information Technology
• Java
• Ruby
• English
• Python
• Microsoft Office
• Data Analysis
• Network Security
• Powerpoint
• Microsoft Excel
• Adobe Photoshop
• Photoshop
• Sql
• E-Commerce
• C