Dusty Reser
- Role
- Senior Account Manager at Lockton
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Experience
Senior Account Manager
May 2022 — Present
Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards. • Oversees the servicing of a designated book of business as relating to marketing, claims, and administration • Researches an issues’ root cause, implements, and resolves policy-related issues • Recommends potential enhancements or improvements to processes, products, and/or policies • Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance. • Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations • Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans • Engages in Client strategy meetings to manage insured expectations for upcoming term • Develops and presents coverage plan and renewal terms to Client • Assesses and interprets exposure information from the Client • Analyzes quotes from carriers to determine appropriate recommendations • Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures • Facilitates Client premium financing • Participates in negotiations with carriers for new and renewal quotes • Collaborates with senior staff in selecting new markets for submission and requesting quotes • Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive • Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors • Researches and understands industry trends and government regulations • Mentors and trains junior-level staff
Skills
- Customer Satisfaction
- Product Management
- Direct Sales
- Negotiation
- Sales Operations
- Cold Calling
- Customer Relationship Management (Crm)
- Sales Presentations
- Sales
- Lead Generation
- Salesforce.com
- Sales Management
- Management
- Mobile Payments
- E-Commerce
- Strategic Partnerships
- Crm
- Social Media Marketing
- Insurance
- Leadership
- Saas
- Marketing
- Account Management
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