Dusty Engel
Proven Big Box & Multi-Unit Specialty Leader
- Role
- Store Market Manager at LensCrafters
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Dusty Engel
Leading Visionworks of America with a focus on fostering unparalleled customer…
Experience
Store Market Manager
Sep 2025 — Present · Grand Rapids, MI, US
Major Duties & ResponsibilitiesEnsure the LensCrafters team provides unsurpassed Customer ServiceProvide training and coaching to the team leveraging Company provided programsAnalyzes reporting to create and implement action plans to improve store KPIs, including:NPS – Net Promoter Score;% Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and othersAttracts and hirers highly engaged team to esure the store has the right people in the right place at the right timePartners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIsTakes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experienceEnsures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment
Education
Grand Valley State University
Bachelor of Arts - BA
Grand Rapids Community College
Associate of Arts - AA
Skills
- Shrinkage
- Multi-Unit Management
- Multi-Unit
- Customer Experience
- Microsoft Word
- Team Leadership
- Team Building
- Management
- Training
- Customer Satisfaction
- Visual Merchandising
- Loss Prevention
- Pos
- Driving Results
- Sales Operations
- Store Operations
- Customer Service
- P&L
- Profit
- Leadership
- Inventory Management
- Inventory Control
- Hiring
- Retail Sales
- Retail
- P
- Merchandise Planning
- Performance Management
- Employee Training
- Associate Development
- Recruiting
- District Management
- Microsoft Office
- Sales
- Planograms
- Sales Management
- Store Management
- New Store Development
- Merchandising
- Time Management
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