Dustinn Valdez

About Dustinn Valdez

Working in IT since 2004, started on a help desk environment progressing my skills and talents in the IT arena. Then started as a Level II Deskside support tech after a year on the help desk, going to customer\'s computer and resolving issues at their desk. Soon after became Level System Admin, generating scripts for automation and reports and managed the WSUS environment for enterprise wide Windows updates. Created a live dashboard for our ticketing system to display real-time charts, graphs and reports, managed the refresh cycle project for all desktops, which included implementing a streamlined process for migrating end users\' data from an old desktop to a new desktop with no loss of data or applications.Working for the State of CO - Division of Water Resources, presented a whole new set of challenges. Most field workers did not have the necessary hardware and software processes to be efficient. Used DeLorme Xmap as a GIS solution for our field staff, and implemented the Xmap Enterprise Edition on the local server to manage data centrally for all techs to share and use. Assisted with McAfee Encryption deployment and maintenance for end users. Break-fix issues pertaining to Windows OS server and client, MS Office 2007, Google Mail (Cloud), on-site printer hardware and software, network related issues, and GIS software support.Oracle Primavera support, assist customers with installations, upgrades, and all technical back-end support for the P6 EPPM and P6 Professional applications and databases (Oracle, SQL Server, SQLite). Created internal Virtual Machines for replicating and testing customers issues for resolution or reporting to development for patch set upgrades. Review, edit and publish documents for Oracle\'s Knowledge Management as a Knowledge Management Editor to assist customers and engineers to resolve known issues. Received over 40 exceptional customer service nominations within a 2 year span from customer surveys.

Experience

1. Primavera P6 Administrator

   Clark Construction Group

   Jun 2023 — Present

   Primary contact for support in P6 Professional Cloud Connect and PVD for end users. Planned and developed strategies to organize and structure the EPS and OBS nodes in the Production environment.Designated an unused P6 database to hold all archive schedules (Completed and lost projects)Created a process using Project Integration Framework (PIF) to archive projects from the Production database to the Archive database using Project Codes. Scheduled the archive process to run daily and built a custom Google Sheets application to pull P6 Archive projects for all users to view archived projects without access to the archive database for Project restoration. Created a daily backup process for P6 Production using PIF based on any activity change within the project for cases of accidental deletion or major change to revert. Implemented SSO in P6 working with Clark Dev Ops and Oracle for success. Work with Oracle and internal Clark testing group to implement quarterly P6 upgrades.Report all bugs experienced by end users with testing and confirmation.Manage and administer new users and change existing user account permissions and adding new OBS access.Manage and administer the EPS and OBS hierarchy structure.Designated an unused P6 database for training and course material.Manage and administer all P6 For Ops and Monthly Update training courses by monitoring user enrollment, adding users to the Training database access and creating EPS/OBS nodes for each course. Developed Google Sheets (Google Apps Script) and Excel (VBA) tools for schedulers using P6 Rest API methods with OAuth API Key authentication. Developed a tool for importing WBS nodes, activities, activity codes, activity code assignments and resource assignments with costs for Change Orders using SOAPUI and P6 Web Services.

Education

• University of Colorado Colorado Springs

  Bachelor of Science Business, Information Systems

  1999 — 2004

Skills

• Troubleshooting
• Operating Systems
• Dns
• Integration
• Vpn
• Active Directory
• Xp
• Windows Server
• Hardware
• Problem Solving
• Network Security
• Information Technology
• Laptops
• Excel
• Networking
• Access
• Software Installation
• Virtual Private Network (Vpn)
• Windows 7
• Powershell
• Printers
• Wsus
• Microsoft Access
• Process Improvement
• Non-Profits
• Microsoft Sql Server
• Windows
• Computer Hardware
• Help Desk Support
• Tcp/Ip
• Customer Service
• Microsoft Excel
• Software Documentation
• Microsoft Word
• Team Leadership
• Microsoft Office
• Outlook
• Technical Support
• System Administration
• Itil