Dustin Morrison
Deputy Director, Outreach and Strategic Planning for Unclaimed Property @Office of the Illinois State Treasurer
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WORK HISTORY
Deputy Director, Outreach and Strategic Planning for Unclaimed Property @Office of the Illinois State Treasurer
Springfield, IL, US
Leadership & Team Supervision:• Leads and supervises a multi-member team.• Manages full employee lifecycle: hiring, training, work assignment, appraisals, feedback for growth.Outreach & Stakeholder Engagement:• Develops and implements strategic outreach plan for program.• Partners with and educates General Assembly, officials, organizations, public on topics such as the Revised Uniform Unclaimed Property Act (RUUPA)• Primary contact for unclaimed property outreach.• Handles escalated complex customer service issues.• Facilitates stakeholder meetings for customer satisfaction.• Prepares and edits unclaimed property materials for public distribution.• Responds to legislative and constituent inquiries on unclaimed property and other Office programs.Strategic Planning & Operational Management:• Proposes and implements projects to modernize and improve the Division.• Monitors and researches other states\' best practices for strategic implementation.• Develops and maintains policies & procedures for Divisional effectiveness.• Makes budget recommendations to the Chief of Unclaimed Property.• Analyzes claims and holder reports to identify focus areas/issues.• Uses hands-on problem-solving; coordinates resources; escalates serious issues.
EDUCATION
University of Illinois Springfield
Master of Public Administration - MPA, Public Administration
University of Illinois Springfield
Bachelor of Arts, Political Science
SKILLS
ABOUT DUSTIN MORRISON
Loyal and dedicated people leader with demonstrated progressive experience directing public outreach, leading projects, performing policy analysis, managing campaigns, and advising political leadership on legislative topics.
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