Dustin Blackwell

Manager of Learning & Enablement @Ninjacat

San Diego, CA, US
EMAILS
d•••••@ninjacat.io
MOBILE NUMBERS
+18•••••••83

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WORK HISTORY

Mar 2022 — Present

Manager of Learning & Enablement @Ninjacat

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Provide leadership, general supervision, and overall guidance to NinjaCat’s Learning Specialists, Enablement Specialists and Instructional Media Producers. Work closely with individual contributors in the Learning and Enablement teams to continually improve NinjaCat’s onboarding processes and experience as well as work with our Instructional Media Producers to ensure NinjaCat’s customers, as well as customer-facing teams have reliable, digestible documentation regarding system features, functionality, and troubleshooting best practices. As a leader of NinjaCat’s team of system experts it is expected that you also are highly regarded system expert yourself who understands how NinjaCat customers use the system and why. The Manager of Learning & Enablement bears the ultimate responsibility for assuring that all training and supporting instructional material is highly effective. This role is a member of the Customer Success Team and reports to the Vice President, Client Success.

EDUCATION

2007 — 2010

San Diego City College

Associate of Arts - AA, Transfer Studies

2007 — 2010

San Diego City College

Associate of Arts (A.A.), Language Arts and Humanities

2004 — 2007

High Tech High

High School Diploma, Arts, Entertainment, and Media Management

2010 — 2014

UC San Diego

Bachelor's degree, Interdisciplinary Computing and the Arts (Music Focus)

SKILLS

Sound DesignCreative WritingIosIT Hardware SupportMicrosoft OfficeVideo ProductionSocial MediaSoftware DevelopmentPhotoshopTechnologyVideo EditingSocial Media MarketingIphonePublished AuthorMacAccessibilityIworkWindowsProduct DevelopmentSound for FilmGraphic DesignLogic ProMusic ProductionTrainingEducationProject ManagementCustomer ServiceAppleIT OperationsOs XTour Management

ABOUT DUSTIN BLACKWELL

Passionate adult learning and customer onboarding expert with 10+ years of working with both individuals and teams to deliver engaging educational and professional experiences. Skilled in organizing and presenting complex content in an easy to understand and relatable way. Worked with some of todays top brands and digital marketing agencies to ensure their ability to prove success to their clients.

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