Dustin Hopping

About Dustin Hopping

Hi, I’m Dustin Hopping, a passionate professional with a background in Salesforce optimization, data management, and digital marketing. With extensive experience in sales, customer service, and technical support, I’ve honed my ability to deliver high-quality, data-driven solutions and ensure seamless user experiences across various platforms. I am now eager to take the next step in my career and apply my expertise in Salesforce administration to help organizations manage their CRM systems effectively and improve business operations.In my current role as a Retail Salesperson, I’ve developed and implemented processes to optimize CRM usage, exceed sales quotas, and improve data management practices. I have helped organizations enhance their Salesforce platform by creating custom user experiences, conducting detailed data audits, and ensuring the integrity of critical information. Notably, I’ve been involved in developing training materials for new Salesforce users, customizing fields and layouts to match business needs, and configuring workflows that drive efficiency across teams. These efforts have directly contributed to increased user adoption, streamlined workflows, and better decision-making through comprehensive reports and dashboards.I am particularly adept at managing user access, maintaining system integrity, and troubleshooting issues. My ability to collaborate with cross-functional teams to understand stakeholder requirements and translate them into effective Salesforce solutions has consistently resulted in operational improvements and smoother system performance. As I transition into the Salesforce Administrator role, I am confident that my background in CRM systems, data management, and technical support will allow me to contribute to your organization’s success.I’m driven by the opportunity to use my technical and analytical skills to improve business processes. Solving complex problems, whether it’s optimizing a Salesforce instance or ensuring accurate data flows, excites me because I know the value it brings to both the company and the end-users. I believe that with the right platform configuration, businesses can enhance their workflows, empower their teams, and deliver better results.I’m excited about the opportunity to bring my Salesforce expertise and technical skills to a dynamic team that values innovation and efficiency. If you’re looking for someone who can improve your Salesforce platform and deliver impactful solutions, feel free to connect with me. Let’s discuss how I can contribute to your team’s success.

Experience

1. Salesforce Administrator

   Nexial Consulting

   Mar 2025 — Present

   Optimized user management by configuring roles, profiles, and permission sets, ensuring secure and efficient system access.• Resolved support tickets proactively, enhancing system functionality and user satisfaction.• Designed and refined Flows, page layouts, reports, and dashboards to streamline business processes and improve data visibility.• Developed and delivered comprehensive user training, creating clear documentation to drive adoption and maximize platform efficiency.

Education

• SUNY Ulster

  Associate's degree, Business Administration and Management, General

  2013 — 2014

• SUNY Brockport

  Bachelor's Degree, Marketing

  2015 — 2017

• Trailhead by Salesforce

  Trailhead Ranger, Salesforce

• SUNY Brockport

  Bachelor of Applied Science - BASc, Marketing

Skills

• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Social Media
• Leadership
• Data Entry
• Marketing
• Leadership Development
• Microsoft Office
• Sales
• Event Planning
• Teamwork
• Veterans
• Time Management
• Management
• Crm
• Public Speaking
• Customer Service
• Social Networking
• Microsoft Word