Dustin Ferguson
Sr. Customer Success Manager - EDU at Zoom
- Role
- Sr Customer Success Manager - Higher Ed at Zoom
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Dustin Ferguson
Products do not exist without people. Companies do not exist without people. I guide people to achieve their goals through strategic and intentional relationships. Technical competency is nothing without an understanding of the needs of the people in your care. Augustine once said,\"patience is the companion of wisdom.\" It\'s my goal to wisely and patiently seek to understand and, with empathy, offer trustworthy solutions.
Experience
Sr Customer Success Manager - Higher Ed
Jan 2021 — Present
Own the relationship for 50 Higher Ed accounts, representing over $800k of monthly recurring revenue- Proactively add value to my accounts by providing biannual Business Reviews, advocating for customers’ success goals, and escalating feature requests to Product teams- Present training content on new features and products to new and existing customers- Community Champion on Zoom’s community platform- LTI/LMS subject matter expert- Work cross-functionally with Sales, Support, and Marketing to deliver happiness to my accounts.
Education
Texas Tech University
Bachelor of Arts - BA, History
2009 — 2013
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