Dustin J. Aplin

About Dustin J. Aplin

Quality in a service or product is not what you put into it. It’s what the customer gets out of it.\" – Peter Drucker As a results-driven Software Delivery Manager, I specialize in leading high-performing teams to deliver innovative, scalable software solutions that align with business objectives and exceed customer expectations. With over 10 years of experience in software delivery and project management, I have a proven track record of ensuring successful end-to-end delivery by optimizing processes, driving cross-functional collaboration, and fostering a culture of continuous improvement. Throughout my 15+ years’ career, I have overseen and optimized the end-to-end delivery and deployment of software solutions within predefined time, quality, scope, and budget constraints. My expertise lies in managing the full software development lifecycle (SDLC), from requirements gathering to deployment and post-launch support. I thrive in dynamic environments, ensuring operational continuity and delivering value by leveraging agile methodologies, change management, and effective stakeholder communication. Specialties: Project Management & Delivery | Software Deployment | Team Leadership | Risk & Issue Management | Stakeholder Management | Quality Assurance | Technology Migration | Process Improvement | Relationship Management | Cross-Functional Collaboration Key Career Highlights-Reducing incident resolution times by optimizing knowledge transfer processes, ensuring operational continuity for large-scale SAP S4 HANA deployments-Achieving 100% compliance in change management by coordinating and leading key testing phases, such as Functional User Testing (FUT) and User Acceptance Testing (UAT)-Uplifting team capabilities through regular training sessions and fostering collaboration to ensure alignment with business goals and process adherence-Managing Azure DevOps (ADO) user stories as a SAFe Product Owner, driving the prioritization of tasks and ensuring project deliverables met key business requirements. I am passionate about driving successful software delivery that not only meets but exceeds client and organizational expectations. Let’s connect to discuss how I can contribute to your team’s success through strategic software delivery and project leadership!

Experience

1. ERP Service Delivery Devsecops Manager

   PepsiCo

   Jan 2023 — Present · Plano, TX, US

   In my current role, I optimize cross-functional support operations and improve service reliability by leading ERP Sustain activities for both onshore and offshore teams. I manage Incident Management and Demand Delivery, ensuring our operations align with strategic business goals. Additionally, I serve as the key liaison between business partners and technical teams to accelerate the implementation of enhancements and manage new requirements through the Azure DevOps (ADO) platform. I lead a team of seven outsourced contractors to sustain and support deployed instances of SAP S4HANA across multiple sites-I reduced incident resolution time by streamlining knowledge transfer of SAP S4 HANA solutions from IBM and PwC service integrators to our Sustain team, ensuring smooth handovers-I achieved 100% compliance in change management by coordinating Functional User Testing and User Acceptance Testing-I improved issue resolution speed by promoting the development of Standard Operating Procedures and Knowledge Base documentation, allowing my team to consistently outpace others in resolving technical issues-I empowered my team to handle complex challenges through regular training on Change Management, Incident Management, and SOP/KB protocols-I gained cross-functional trust by troubleshooting issues beyond our immediate scope, positioning my team as the go-to group for SAP S4HANA challenges-I collaborated with our North American Service Desk, updating documentation, checklists, scenarios, etc, reducing our Incident reassignments by 10%, over a period of 2 months! Additionally this increased our end user Net Promoter Scores (NPS); reducing Mean Time to Resolve (MTTR)-I held regular Cross Value Stream (X-VS) trainings; Microsoft CoPilot usage, Data/Document Management, Knowledge Training (KT) to Quick Reference Guide (QRG) creation, Service Now Incident and Request Management, and our SAP Change Management Process.

Education

• 2003, ITT Technical Institute

  Associate's Degree, Computer Networking

  2001 — 2003

Skills

• Network Administration
• Blackberry
• IT Service Management
• Os X
• Mac Os X
• Help Desk Support
• Blackberry Enterprise Server
• Customer Service
• Microsoft Exchange
• Software Installation
• Software Documentation
• Office 2010
• Technical Support
• Iphone
• Information Technology
• Microsoft Office
• Microsoft Office 2007
• Vmware
• Ios
• Troubleshooting
• Laptops
• Vpn
• Networking
• Windows
• Hp Webjet Admin
• Microsoft Office 2010
• Android
• Sharepoint
• Training
• Hp Service Manager
• Ipad
• Apple Ios
• Computer Hardware
• Microsoft Office 2003
• Dns
• Windows Xp
• Servers
• Windows 7
• Mac Os
• Windows Xp Professional