Dustin Merritt

About Dustin Merritt

Most IT and operations teams don’t have a headset problem, they have a standardization and lifecycle problem.I’m a co-owner of Headset Advisor, a second-generation, family-owned business founded in 1994. We’ve helped thousands of organizations standardize and support communication hardware across remote, hybrid, and in-office environments.I help growing teams standardize their headset environment so:• users adopt faster• IT tickets drop• hardware costs become predictable• replacements and onboarding stop being a headacheOur focus is simple: Business-grade headsets (including our exclusive Yealink HA64 Pro and Discover brand) Lease-first programs that turn hardware into an operating expense Optional noise-canceling software (NEEP) for real-world environments White-glove fulfillment, replacements, and supportWhat makes us different:We don’t just sell headsets, we help teams manage hardware as an ongoing system.Most of our customers come to us after:• dealing with inconsistent models across teams• handling constant replacements for new hires and turnover• fighting microphone quality complaints in real environments• overspending on one-off purchases that don’t scaleIf you’re responsible for:• IT procurement• UC or collaboration tools• supporting remote / hybrid employees• or managing a growing support or call center team…there’s usually a simpler, more predictable way to handle headset hardware.I’m always happy to compare notes or share what we’re seeing work across other teams.Feel free to connect or message me — especially if you’re rethinking how your organization handles headset standardization and lifecycle management.

Experience

1. Owner of Revenue Architecture & Growth

   Headset Advisor

   Oct 2014 — Present

   Helping thousands of businesses standardize, deploy, and support communication hardware with predictable costs, fewer IT tickets, and long-term lifecycle ownership.Family-owned business founded in 1994 | Advisor-led approach to business hardware

Education

• California State University, Northridge

  Bachelor of Arts (B.A.), Psychology

  2011 — 2013

Skills

• Leadership
• Direct Sales
• Team Building
• Management
• Saas
• Business Process Improvement
• Solution Selling
• Sales Operations
• Customer Service
• Marketing
• Lead Generation
• Vendor Management
• Microsoft Office
• Sales
• Sales Management
• Cloud Computing
• Microsoft Word
• Program Management
• Account Management
• Salesforce.com