Dustin Lagos

About Dustin Lagos

With over a decade of professional experience, I specialize in revenue strategy, enablement, and optimization, currently contributing to Brex as a Revenue Strategy and Operations Manager. My mission is to empower cross-functional teams by designing scalable processes and aligning resources to maximize customer engagement and operational efficiency. I thrive in dynamic environments, leveraging my expertise to redefine customer success strategies and build frameworks that drive measurable outcomes. At Brex, I collaborate with teams across systems, data, and revenue operations to implement scalable reporting solutions and optimize GTM resource deployment. By leading time/motion studies and creating success engagement metrics, we have significantly improved team efficiency and customer engagement. My work is underpinned by a commitment to data-driven decision-making and a focus on achieving alignment across diverse teams.

Experience

1. Customer Success Operations Manager

   Jump - Advisor AI

   Nov 2025 — Present

Education

• University of Washington

  Bachelor's degree, Communication and Media Studies

  2007 — 2011

Skills

• Public Relations
• Program Management
• Adobe Photoshop
• Facebook
• Event Planning
• Music Production
• Higher Education
• Microsoft Word
• Team Leadership
• Teamwork
• Social Media
• Marketing
• Project Planning
• Social Networking
• Editing
• Community Outreach
• Public Speaking
• Leadership
• Time Management
• Training
• Customer Service
• Microsoft Office
• Sales
• Communication
• Fundraising
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Data Analysis
• Management