Dustin Kempf

Independent Business Owner @Pandora Consulting Associates, Llc

Los Angeles, CA, US

Lead the development, implementation, and tracking of detailed assessments and strategic implementation plans, specifically related to customer experience and customer service operations, as utilities integrates with and expands various operational and technological functions. Documentation of existing customer related business processes that will be affected by operational, program, or technological expansion, including process flows and identification of responsible parties. Analysis of current business processes and comparison to utility best practices, including gap analysis, risk analysis, and overall impact on customer service operations. Document, develop and implement risk controls to ensure utilities exposure to write-off/risk is as minimal as possible. Lead the development, implementation, and operationalize Project Management Offices, specifically related to customer service operations, as utilities integrates with and expands various operational and technological functions. Recommendation of organization planning as related to operational, program, or technological expansion to ensure effective customer engagement, support, and experience improvement.

University of La Verne

Bachelor of Science (BS), Organizational Management