Dustin Horner
Finance Major | Student Athlete at John Carroll University
- Role
- Car Tech Manager at ArcBest
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Dustin Horner
Senior, proud Cleveland native, and NCAA track athlete pursuing a Finance degree at John…
Experience
Car Tech Manager
Sep 2023 — Present
I joined Mavic\'s Auto Detailing services to help elevate operational efficiency, customer satisfaction, and digital presence in a competitive local market. Working closely with the owner, I\'ve assisted in leading detailing operations across areas of Northeast Ohio. My role blends technical execution with strategic thinking in a fast-paced, client centered environment.• Helped implement a marketing strategy through various social media platforms, resulting in a 18% increase in client acquisition and improved brand awareness.• Reduced average service time per vehicle by approximately 10% by streamlining team communication and workflow procedures.• Helped maintain a 4.9-star Google rating through personalized, detail-oriented service and efficient client follow-up.• Collaborated with the owner on continuous improvement practices and lean operation strategies to save money and improve profitability per vehicle by 10%.
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