Dustin Dolata
Senior Applications Analyst
- Role
- Senior Applications Analys at ilani
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Dustin Dolata
20 years + experience providing excellent Business Operation Analysis, Business Process Analysis, Project Management to include; Change Management, Continuous Process Improvement, Configuration Management and Data Analysis. • As a core member of the Change Management team we successfully implemented new and existing projects, trained, maintained systems and documentation to both internal and external users. • Successfully lead over 25, on and off-site, software implementations projects. A successful integration involved training on-site personnel, reconciling the old and new systems, and ensuring management and personnel were able to maintain “normal operations”.• 16 years + extensive experience working on data analysis, and reporting to identify areas for process improvement and proficiency working in creating MS Visio workflows to capture current and future states, creating new SOPs, and/or creating, updating, and delivering training. • Responsible for all Services Metrics in preparation for our monthly PowerPoint presentation to upper management and stakeholders. • ITIL Foundations in IT Service Management version 3 (Certified October 2011)• ITIL Intermediate Service Operations (Certified November 2013)• ITIL Intermediate Continuous Service Improvement (Certified December 2013)• Lean Six Sigma Green Belt Training (Certified Training Completed October 2009)
Experience
Senior Applications Analys
Dec 2024 — Present · WA, US
Education
Heald College
Computer Science
1997 — 1999
Skills
- Business Process Improvement
- Strategic Thinking
- Continuous Improvement
- Program Management
- Analysis
- Business Objects
- Hp
- File Servers
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Microsoft Office
- Lss
- IT Management
- Project Management
- Active Directory
- Problem Solving
- Itil V3 Foundations Certified
- Six Sigma
- Operations Management
- Software Development Life Cycle (Sdlc)
- Business Process
- Incident Management
- Software Documentation
- Sdlc
- Requirements Analysis
- Software Implementation
- Enterprise Software
- Testing
- Sharepoint
- Bmc Remedy
- Databases
- Windows
- Service Delivery
- Business Analysis
- IT Strategy
- Software Quality Assurance
- Business Systems Consulting
- Process Improvement
- Quality Assurance
- Pmo
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