Dustin Dacuan

Experience

1. Director of Operations

   Impact Public Schools

   Jul 2023 — Present

   Lead centralized operations of 4 growing schools across a charter management organization in key functional areas including technology, attendance, facilities, and professional development-Serve as project manager for cross functional projects including $1.1 million supply ordering process, relaunch of Transition to Kindergarten program, and operations for annual org retreat of 150+ employees-Design and deliver 20+ hours of professional development (virtually and in person) annually for operations teams including the following topics:1) Tiered technology assessment and troubleshooting for student devices2) Culturally responsive customer service3) Delegation, project management, and feedback strategies for managers-Directly manage Manager of Technology overseeing all system administration and billing for learning management systems, webinar platforms, and Google Workspace collaboration tools-Streamline cross functional operations across central and site teams to result in the following outcomes:1) Decrease in chronic absenteeism of 6% over two school years2) Successfully integrated all technology functions (resources, budget, strategic planning, and execution) into home office operations from a dedicated technology team enabling seamless employee and student experiences across the network3) Operations managers report 98% satisfaction rate with their professional development

Education

• University of Washington

  Bachelor of Arts - BA

  2008 — 2012

• University of Massachusetts Boston

  Master of Education - MEd

  2012 — 2013