Dustin Cheek
Vice President and Chief Customer Experience Officer - CXO - VP of Operations
- Role
- Chief Customer Experience Officer at Prime Therapeutics
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Dustin Cheek
Career Aspiration To effectively manage a call center operational environment in the customer service industry in order to meet and exceed all managerial expectations with regards to profit and loss, production, service level, accessibility, customer facing time, average handled time, attrition, churn, and all sales close rates and revenue generation objectives. To continuously develop and lead high performance teams and meet challenges with a positive, creative, assertive and professional approach Core Competencies Sales StrategyLean Six SigmaProfit EnhancementRevenue GenerationWorkforce Management PresentationsQuality ProcessLeadershipScheduling & ForecastingProfit & LossProduction ImprovementCost ReductionProgram ManagementEmployee DevelopmentBudget ControlStatistical AnalysisWorkforce Optimization
Experience
Chief Customer Experience Officer
May 2022 — Present · Orlando, FL, US
Continued ownership of below operational units as well as Customer experience teams and Digital Strategy Teams
Education
University of Central Florida
Bachelors
2005 — 2007
Skills
- Customer Service
- Customer Satisfaction
- Iex
- Operations Management
- Process Improvement
- Ivr
- Performance Management
- Forecasting
- Call Center
- Ewfm
- Program Management
- Process Scheduler
- Vendor Management
- Management
- Metrics
- Leadership
- Scheduling Tools
- Call Centers
- Contact Centers
- Six Sigma
- Business Process Improvement
- Workforce Management
- Sales
- Avaya
- Budgets
- Outsourcing
- Customer Experience
- Capacity Planning
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