Dustin Buse

About Dustin Buse

Hello, thank you for visiting my LinkedIn Profile! I am a Customer Success Leader with 10+ years of customer facing experience. I specialize in delivering strategic initiatives through empathetic listening and streamlining workflows based on uncovering hidden waste and pursuing efficient workflows. I build customer relationships by becoming fully invested in the value discovery process. I aim to meet and exceed client expectations through identifying, strategizing and socializing the idea of a client tailored success plans. I specialize in detailed client onboarding and the utilization of leading edge KPIs to ensure a consistent ROI & smooth renewal process. I pride myself on clear communication and my ability to clearly articulate my vision persuasively, but with transparent intentions. Through all forms - whether it be email, in person or presenting for a group, my goal is to provide a concise and thorough understanding of all intended material when empowering stakeholders. WORKSTYLE TRAITS- Strategic Thinking- Account Management- Data-driven Decision Making- Project Management- Value Propositions- High EQ- Entrepreneurial Mentality- B2B Operations- Product Knowledge- Team Collaboration- Onboarding Expertise- Ambiguity Management- Revenue Growth- Stakeholder SuccessCOLLABORATION TOOLS- CRM: 8+ Years of Salesforce Experience- Communication Platforms: Zoom, Google Meet, Microsoft Teams, Slack, Discord- Task Management Software: Jira, Asana, Monday, Confluence- Co-Working Tools: Google Suite, Microsoft Suite, Tableu- IT/Project Management: Jira, ConfluenceFOR FUN- Curious by nature, Wikipedia is a national treasure - Hot sauce connoisseur, all food is vehicle for sauce - Roman history - Enneagram 6 - I live on an island

Experience

1. Customer Success Manager - Interfaces

   Myriad Genetics

   Nov 2022 — Present

   Established a process for better utilization of commercial EMR integrations which resulted in a 7% re-engagement with previous non-use clients- Facilitated the build and implementation of an Epic Turbo Charger package to decrease failed result return rate 2% overall- Designed framework to efficiently troubleshoot failed EMR results.

Education

• University of Wisconsin-La Crosse

  Bachelor of Science - BS, Clinical Laboratory Science/Medical Technology/Technologist

Skills

• Customer Service
• Healthcare Management
• Leadership
• Time Management
• Healthcare
• Microsoft Office
• Hospitals
• Training
• Clinical Research
• Social Media
• Public Speaking
• Healthcare Information Technology (Hit)
• Healthcare Information Technology