Dustie Nichole Mercer
Facilitator of awesomeness. Encouraging the best in others.
- Role
- Principal Consultant at The Scale Theory
- Location
- Plainfield, IN, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
Principal Consultant
Feb 2025 — Present · Indianapolis, IN, US
Helping founders launch fast, optimize operations, and accelerate growth without hiring a big team.
Education
Blaizing Academy
Immersive Learning Program, Web Development
Indiana University Indianapolis
Bachelors, General Studies
2000 — 2011
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Account Management
- Change Management
- Strategic Planning
- Forecasting
- Business Process Improvement
- Sales Management
- Start-Ups
- Public Speaking
- Customer Relationship Management (Crm)
- Team Leadership
- Customer Satisfaction
- Training
- Product Development
- Call Center
- Performance Management
- Crm
- Coaching
- Business-to-Business (B2b)
- Contact Centers
- Business Strategy
- Recruiting
- Program Management
- Process Improvement
- Sales
- B2b
- Sales Process
- Marketing Strategy
- Call Centers
- Business Development
- Leadership
- Operations Management
- Management
- Team Building
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