Dustan Martinez

About Dustan Martinez

With over 20 years of logistics and transportation experience, I am an Assistant Service Center Manager at TForce Freight, one of the largest and most reliable freight transportation providers in North America. I hold a Class A Commercial Driver License with all endorsements, and I have maintained a perfect safety and accident-free record throughout my career.In my current role, I oversee the day-to-day operations of a freight service center, ensuring productivity, service, and quality targets are met. I collaborate with the service center management team to identify best practices, root causes, and action plans to improve service level results. I also participate in team meetings to understand customer requirements, expectations, and provide operational support. I am adept at cultivating partnerships and building trusted relationships across the workforce, guaranteeing effective coordination of resources and staff to achieve common goals. I thrive in volume environments and adapt to ever-changing market landscapes. I am passionate about driving operational excellence and efficiency, while delivering exceptional customer service and satisfaction.

Experience

1. Assistant Service Center Manager

   TForce Freight

   Jan 2022 — Present · Salt Lake City, UT, US

   Oversees day-to-day operations of Freight Service Center while simultaneously reviewing operational data to determine productivity, service, and quality targets. Collaborates with the service center management team to drive action plans and improve service level results. Participates in team meetings to understand customer requirements, expectations and provide operational support. Concisely reviews projected performance plan to verify the number of drivers and routes are allocated correctly. Identifies best practices, root causes for service failures, and operational adjustments by comparing performance reports.Notable Contributions: • Ensures established work procedures (e.g, freight handling, etc.) are followed by watching dock operations.• Successfully manages and maintains customer relationships and rapidly resolves issues.• Exceeds year-over-year expectations to generate business growth and avoid customer loss, such as: on time deliveries, eliminating missed pick-ups, and reducing claims.• Manages team and processes to ensure successful day-to-day administration of processes and formal procedures.• Tactically identifies business needs and makes recommendations on current and future needs.• Utilizes detailed understanding of processes, procedures and methods for freight operations, including a broad knowledge of tools, equipment and technology.