Dee Jocic
Senior Destination Sales Specialist & Tour Coordinator @5continents
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WORK HISTORY
Senior Destination Sales Specialist & Tour Coordinator @5continents
CA
Dynamic Destination Sales and Tour Coordinator with over 15 years of experience in the travel industry. Proven track record of driving sales growth, coordinating memorable tours, and delivering exceptional customer experiences. Adept at leveraging market insights, developing strategic partnerships, and optimizing tour itineraries to maximize customer satisfaction and revenue. Committed to continuous learning and innovation in the travel landscape.Skills:1. Sales Strategy Development: Design and implement sales strategies that increased revenue by 2% year-over-year.2. Tour Coordination: Orchestra customized tours for diverse clientele, ensuring seamless execution and high customer satisfaction ratings. Customer Relationship Management: Build and maintain strong relationships with travel agents, vendors, and clients to foster repeat business and referrals. Market Analysis: Conduct comprehensive market research to identify trends, opportunities, and competitive landscapes to inform business decisions. Negotiation and Contract Management: Negotiate favorable contracts with suppliers and vendors, resulting in cost savings of 5-15%. Team Leadership and Training: Lead cross-functional teams, providing mentorship and training to enhance performance and productivity. Budget Management: Manage tour budgets ranging from to optimizing resources and ensuring profitability. Itinerary Planning and Optimization: Developed and refined tour itineraries based on customer feedback and market demand, leading to a 15% increase in customer satisfaction scores. Communication Skills: Excellent verbal and written communication skills, proficient in conveying complex information clearly and effectively to diverse audiences. Problem-Solving and Adaptability: Demonstrated ability to quickly adapt to changing circumstances, resolve issues proactively, and deliver innovative solutions to meet client needs.
EDUCATION
University of Belgrade - Faculty of Geography
Bachelor’s Degree
ABOUT DEE JOCIC
Experienced Reservations Agent with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Negotiation, Hotel Management, Hospitality Industry, Event Management, and Media Relations. Strong operations professional with a Bachelor’s Degree focused in Tourism and Travel Services Management from University of Belgrade - Faculty of Geography.
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