Dusica Lueck
Experienced Contact Center Leader
- Role
- Director, Customer Care at Verra Mobility
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director, Customer Care
Apr 2016 — Present · Mesa, AZ, US
Education
University of Iowa
BA, Psychology
1995 — 1999
University of Phoenix
Master of Business Administration (MBA)
2003 — 2005
Skills
- Admissions
- Program Management
- Coaching
- Leadership Development
- Career Counseling
- Leadership
- Time Management
- Call Centers
- Instructional Design
- Operations Management
- Public Speaking
- Data Analysis
- Contact Centers
- Performance Management
- Employee Training
- Organizational Development
- Team Building
- Management
- Curriculum Development
- Event Planning
- Cross-Functional Team Leadership
- Higher Education
- Microsoft Office
- Employee Engagement
- Visio
- Career Development
- Business Process Improvement
- Budgets
- Community Outreach
- Training
- Customer Satisfaction
- Sharepoint
- Organizational Effectiveness
- Recruiting
- Team Leadership
- Staff Development
- Strategy
- Curriculum Design
- Critical Thinking
- Process Improvement
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